FAQ's
Can I request a change of stones in the jewelry? Yes, we offer customization options where you can request changes to the stones used in our jewelry pieces.
How should I maintain my jewelry to prolong its life? To ensure your jewelry lasts longer, we recommend storing it wrapped in a soft cloth or tissue. Avoid exposing it to water and perfume.
Is my item reserved once I add it to my cart? Items are reserved once you complete the checkout process and make payment, especially for our overseas customers.
What are your delivery charges? Nationwide delivery within Pakistan is free. For international orders, please contact us to get information on shipping charges, which vary by destination.
What is your delivery time frame? Domestic orders (within Pakistan) typically arrive within 3 to 6 working days. International orders usually take between 7 to 15 working days for delivery.
What are the shipping policies and charges?
We provide complimentary shipping across Pakistan. International shipping charges are calculated based on the customer's location and are displayed at checkout.
Do you offer cash refunds?
We do not provide cash refunds. However, we offer exchanges for sizing issues or in cases of damaged products.
Is Cash on Delivery available for International orders?
No, we do not offer Cash on Delivery (COD) for international orders. International customers can securely pay via bank transfer or Master/Visa card online.
What are the terms and conditions for International orders?
For international orders, we do not offer COD services. Payments must be made in advance via Master/Visa card or Bank Transfer. Delivery time for international orders ranges from 7 to 15 working days.
Additional information for international orders:
- During checkout, shipping charges will be calculated based on the customer's location.
- Customers are responsible for any customs duties or taxes applicable to imported products.
- We regret to inform that we do not accept returns, refunds, or exchanges for international orders.